01
User-Centric Support
Every technical solution should prioritize the end-user experience. I focus on understanding user needs and delivering support that empowers rather than frustrates.
Ashley
Lawrance-Brown
Cloud & Infrastructure Engineer
Technical generalist with hands-on experience across cloud infrastructure, automation, and user facing systems, IT support and engineering.
My Journey
My fascination with technology began during my undergraduate studies when I witnessed firsthand how infrastructure could be the difference between a good product and a great one. Since then, I've dedicated my career to mastering the art and science of IT support and infrastructure.
Over the past years, I've had the privilege of working with diverse teams across multiple industries, from law firms to tech startups. Each experience has deepened my understanding of what makes infrastructure truly reliable, scalable, and maintainable.
What drives me is the challenge of solving complex technical problems while keeping the end user experience at the forefront. Whether it's optimizing device management, ensuring seamless collaboration, or implementing security best practices, I believe that great IT support should empower users.
Beyond the technical work, I'm passionate about knowledge sharing and continuous learning. I regularly explore new technologies and contribute to technical communities through writing and collaboration.
Philosophy
How I Work
02
Proactive Problem Solving
Anticipating issues before they become problems is key. Through monitoring, documentation, and preventative maintenance, I work to minimize disruptions.
03
Security First
Security isn't an afterthought, it's a fundamental requirement. Every design decision should consider security implications from the ground up.
04
Clear Communication
Technical jargon has its place, but effective support requires translating complex concepts into language that everyone can understand and act upon.
05
Continuous Learning
The technology landscape evolves rapidly. Staying current with new tools and best practices is crucial for delivering value and maintaining excellence.
06
Collaboration Over Silos
The best solutions emerge from cross-functional collaboration. Working closely with different teams leads to better outcomes and stronger relationships.
Let's Connect
Open to roles, networking, and collaborations in cloud computing, network security, and IT infrastructure.
Get in Touch